Refund Policy
We want you to be completely satisfied with your Fruitopia experience. Learn about our refund and return policy.
Our Satisfaction Guarantee
At Fruitopia, we are committed to providing the freshest, highest-quality products. If you're not completely satisfied with your order, we'll make it right.
100% Freshness Guarantee: If your fruits or salads don't meet our quality standards, we'll replace them or provide a full refund.
Refund Eligibility
You may be eligible for a refund in the following situations:
Quality Issues
Products that are spoiled, damaged, or don't meet our freshness standards
Wrong Order
Incorrect items delivered or missing items from your order
Delivery Issues
Significant delays (over 2 hours) or failure to deliver
Order Cancellation
Cancellations made at least 2 hours before scheduled delivery
Non-Refundable Situations
Refunds may not be available in the following cases:
- Products consumed or partially consumed without quality issues
- Cancellations made less than 2 hours before delivery
- Customer unavailability during scheduled delivery time
- Products damaged due to improper storage after delivery
- Allergic reactions to ingredients that were properly disclosed
- Personal taste preferences (unless there's a quality issue)
- Subscription fees for services already provided
How to Request a Refund
To request a refund, please follow these steps:
Contact Us Immediately
Report the issue within 2 hours of delivery via WhatsApp or email
Provide Details
Include your order number, photos of the issue, and a description of the problem
Await Response
Our team will review your request and respond within 24 hours
Resolution
We'll provide a replacement, credit, or refund based on the situation
Refund Processing
Processing Time:
- Cash on Delivery: Immediate cash refund or credit for future orders
- Bank Transfer: 3-5 business days
- Digital Payments: 5-7 business days
- Credit Card: 7-14 business days (depending on your bank)
Refund Methods:
- Original payment method (preferred)
- Store credit for future orders
- Bank transfer (for cash payments)
- Replacement order of equal value
Subscription Refunds
For subscription services:
- You can cancel your subscription at any time
- Refunds are prorated based on unused portion of your subscription
- Cancellations take effect after the current billing cycle
- No refunds for partially used subscription periods
- Pausing subscriptions is available for up to 30 days
Contact Us for Refunds
For refund requests or questions about this policy, please contact us:
Fruitopia Customer Service
WhatsApp: +91 6380755788 (Fastest response)
Email:fruitopiashop@gmail.com
Hours: 7:00 AM - 5:00 PM, 7 days a week
Quick Tip: For fastest resolution, contact us via WhatsApp with your order number and photos of any quality issues.